Digital Strategy & Execution

Government and Public Sector

Separating application function from data storage

Construction principles (10)

Construction principles for the IT architect: (10) Separating application function from data storage

In this series of blogs, I dwell on the still valid information science construction principles that guarantee better ‘information building’. This 10th blog in the series continues with the first informatics principle (for the distinction, see my <a href="https://highberg.com/insights/construction-principles-for-the-information-professional" target="_blank" rel="noreferrer noopener">starting blog</a>). This one is about the construction of data processing. 
We don't dwell on it but every screen we process information on hides an underlying construct that extracts data from a storage and allows us to access or modify this data or add new data. If the processing function and the data storage are separated, this has great advantages. In fact, this is the information science principle of decoupling but applied in computing.

Rutger Gooszen

Netherlands

Digital

The risks of IT visions

As Highberg, we create many different visions for our clients. These can be visions on topics such as: cloud, the digital workplace, data sharing, data-driven working, 5G, wireless connectivity, etc. Name any information technology (IT) related topic and you can create a vision for it. But what is the use of a vision if we don't act on it in practice? Or what use is a nicely formulated vision if it subsequently gets shelved. In this insight I elaborate on the different pitfalls in the creation and implementation of visions that I encounter with my clients.

Daan van Horssen

Digital Ethics

Data-Driven Work

In an era of rapid technological advancements, healthcare organizations face the significant challenge of not only exploring the possibilities of data-driven work but also ensuring compliance with the appropriate legal and ethical frameworks.

When implementing technological innovations, organizations must not only consider what is technologically possible but also carefully assess whether choices align with the values and principles of the stakeholders within the organization.

Justine de Boer

Data-Driven Work: How does your organization handle data responsibly in the healthcare domain?

People, Leadership & Culture

Culture Development

HR & People Analytics

The impact of a corporate culture without psychological safety: causes and consequences

The impact of a corporate culture

What happened at Boeing?

Over the last three weeks, I've talked about how a positive culture can help an organization succeed. However, a poor culture can have the opposite effect and harm the organization. In this article, I will explain how problems with Boeing's corporate culture led to their recent setbacks. 
In case you missed what happened: a Boeing-manufactured Alaska Airlines plane door panel blew out midair over Portland, Oregon, on January 5th, forcing an emergency landing. Now there are a lot of concerns about safety and quality at the airline, as this was not the first time something went wrong with a Boeing plane. So, what happened and what role did their organizational culture play?

Niek Klaver

Organizational

Ethical considerations when dealing with ransomware: ‘To pay or not to pay?'

‘To pay or not to pay?’

You have been hit by a ransomware attack, your files have been encrypted and a ransom sum is demanded, will you pay or not?[1] On principle, this may seem like an easy choice: ‘I won't pay, because I don't do business with criminals’.[<a href="https://www.digitaltrustcenter.nl/informatie-advies/ransomware/wat-te-doen-bij-een-ransomware-aanval" rel="nofollow">2</a>] And the NCSC, the IBD and the Police also have this as their starting point.[<a href="https://nos.nl/artikel/2398399-overheid-in-actie-tegen-betalen-van-losgeld-aan-ransomware-criminelen">3</a>] After all, by paying you sponsor new criminal activities as well as giving criminals a reason to try again. However, practice is more recalcitrant. Every ransomware situation is different. Depending on which files are encrypted, to what extent backups are available and whether there is enough in-house knowledge to restore files, the decision may be to pay. Often in an attack, files are encrypted or there is a threat of data being put online. I researched what you need to consider in such a ransomware situation. Here are the six important considerations to make:

Marlijn Mulder

Amadeus DTS Transforms with Highberg

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This year, Highberg successfully transferred full responsibility for the Agile transformation to the local transformation team at Amadeus Digital Transformation Services (DTS). Using our framework, 'Managing Successful Transformations' (MST), the team initiated, validated, scaled, and sustained the transformation. In this whitepaper, we will explore the various phases, steps, and learnings from this journey. If you have any questions about this framework or inquiries about starting a transformation, please don’t hesitate to reach out.

Noah van Kessel

Whitepaper: Amadeus DTS transforms with the Highberg transformation framework

Cyber Security & Continuity

Cloudsourcing

Crowdstrike (major) malfunction: 4 Valuable BCM Lessons for the Future

Crowdstrike malfunction

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Last Friday, many organizations worldwide were affected by a serious malfunction on Windows laptops caused by a bug in Crowdstrike's antivirus software. This incident underscores the importance of a robust Business Continuity Management (BCM) plan. Below, I will discuss the events and share lessons that can help your organization be better prepared for such incidents.

Floris Baauw

Summer Tradition at Highberg: New Summer Director Takes the Helm!

Summer Tradition at Highberg

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Solaiman Boubkari (26) is stepping in as the summer director for Highberg Digital. With the theme #PowerofDifference, Solaiman aims to emphasize the importance of recognizing and embracing differences among employees to enhance collaboration.

Enhance your organizational culture with best practices from industry leaders

Enhance Your Organizational Culture

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<a href="https://highberg.com/insights/enhance-your-organizational-culture-with-best-practices-from-industry-leaders-decision-making-values-and-rituals-traditions">Last week</a>, we discussed best practices for the organizational from industry leaders, specifically focusing on decision-making, values, and rituals &amp; traditions. In this article, we show how some of the biggest companies improve their organizational culture, through psychological safety, leadership, and DEI.

Enhance your organizational culture with best practices from industry leaders: Psychological safety, leadership & DE&I

Enhance your organizational culture

<a href="https://highberg.com/insights/verbeter-je-organisatiecultuur-met-best-practices-van-marktleiders">Last week</a>, we discussed best practices for the organizational culture from industry leaders, specifically focusing on feedback, collaboration and learning &amp; development. In this article, we show how some of the biggest companies improve their organizational culture, through decision-making, organizational values, and rituals &amp; traditions.

Enhance your organizational culture with best practices from industry leaders: Decision-making, values, and rituals & traditions

Enhance your organizational

A strong cultural identity is essential for businesses success. It helps to keep employees happy, encourages new ideas, and leads to overall success. But what makes the best companies stand out? The secret lies in how they build and maintain their workplace culture. In this article, we explore some of the successful strategies used by top companies. You can apply these practical tips and examples to enhance your organization’s culture and achieve excellent results.

Enhance your organizational culture with best practices from industry leaders: feedback, collaboration and learning & development

Transforming Culture: The Key to Psychological Safety

Transforming Culture

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Have you ever silently questioned your boss's decisions but chose to keep your thoughts to yourself? In many organizations, people feel unsafe to speak up due to the prevailing culture. Unfortunately, this can lead to serious consequences. What if your input could have prevented a mistake or inspired your boss to find a new solution? When employees don't feel safe to speak up or take risks, it can result in preventable errors, missed opportunities, and a lack of new and innovative ideas. This hesitance to share his concerns and ideas often comes from not feeling psychologically safe, which is really important for creating a productive and innovative work environment.

Strategy & Change

Risk, Resilience & Compliance

Eight Things You Need to Know About NIS2

The European Union (EU) is deeply concerned about the cybersecurity of organizations within vital sectors. The EU has introduced the Network and Information Security 2 Directive (hereinafter: NIS2) to enhance the cyber resilience of these organizations. Organizations within vital sectors are obligated to comply with NIS2 from October 18, 2024. Organizations belong to the vital sector when their service provision (temporarily) disrupts and has a significant impact on the economy and society.
In this Insight, you will read about the eight things you absolutely need to know about NIS2.

Nino van Leeuwen

Shankar Sahtie

Diversity, Equity & Inclusion

Gender Mobility

The gender balance in the inflow, through-flow and outflow of employees says something about the Diversity and Inclusiveness of an organization. Thus, a good understanding of the mobility patterns of men and women is crucial for any organization that is serious about Diversity and Inclusion. Indeed, understanding these patterns helps to formulate answers around the questions below.
<ul><li>Are enough women coming in to maintain diversity?</li><li>Do women have the same opportunities as men to be promoted?</li><li>Is there a glass ceiling?</li><li>Does the organization have more/less difficulty engaging women?</li><li>What is the likelihood that diversity goals will be met?</li></ul>

Henrieke van Bommel

People Analytics Transformation

Calculate employee turnover (Employee turnover analysis)

Calculate employee turnover

Structurally high employee turnover is problematic for organizations. Excessive employee turnover incurs significant costs and can even impact issues such as business continuity and customer satisfaction. An employee turnover analysis, through advanced statistical analysis, identifies risk groups, helps to understand the causes of turnover, predicts how employee turnover will develop and predicts where turnover will occur.

In short, deploying HR Analytics on the topic of employee turnover gives organizations the tools to prevent employee turnover!

Irma Doze

Employee Experience

Labor-market positioning

Having the right people in the right place at the right time is critical to an organization's success. To effectively bring in the right people, it is essential to understand how your organization is viewed from the job market.
Are potential employees familiar with the employer brand? What positive and lesser associations do they have with the employer brand? To what extent is there an employer brand preference?
Answers to these and other labor market positioning questions will help you reach the right target group with an appealing message.

Employee segmentation

Every employee is unique. Yet some employees have more in common than others. Employees who are more alike often want similar things in their work. So it is useful to distinguish such groups within your workforce. This can be done through employee segmentation.

Strategic Workforce Planning

The Intelligent Fleet Scowl

The Intelligent Fleet Watch

Often the immediate supervisor assesses the quality of employees by determining, on the one hand, the performance in the recent past (performance) and, on the other hand, the expected potential contribution in the near future (potential) on a scale and thus identifies the top talents. But when do you speak of moderate, sufficient or excellent potential? The intelligent fleet review offers a solution!

Recruiting bias check

Does everyone have an equal chance of being considered for a job? AnalitiQs' Recruitment bias check analyzes whether there are significant differences between groups of applicants and the ultimate probability of being hired for a job.
The job market is upside down and every organization does its utmost to attract good staff. Nevertheless, there is a large group of people in the Netherlands who want to work (more), but ultimately do not get this opportunity. CBS calls this unused labor potential.
In an organization, this can mean that certain groups of people, for example women or people with a different or bi-cultural background, have less chance of being hired. Alternatively, they may be hired but have to prove themselves first and are therefore lower graded. A direct cause of pay differences.

Data & AI

Workshop AI for HR

Do you recognize yourself in the following situation?
You're not sure if AI is just a hype, but you also feel like you should do something with it because if it’s not a hype, you don't want to miss the AI boat.
You've read a bit about AI, but it all remains very abstract. You need an explanation in simple, straightforward language.
You want to practice applying AI tools to HR topics such as employer branding, recruitment, diversity &amp; inclusion, engagement, and employment conditions in a playful and safe way.
In that case, the practical workshop "AI for HR" is something for you and your team!

BexerHamstra joins Highberg!

Highberg x BexerHamstra

Highberg is very happy to welcome 40 new Highbergers, experts in compensation, pensions and organizational design, as BexerHamstra joins our growing boutique consultancy.

Construction principles for the information professional: (8)

Construction principles

Construction principles for the information professional: (8) Separating data and metadata in storage and processing

Data is hot. Everyone wants to work data-driven and AI only works on big data. In short, data is the new gold! But what exactly is data? In the previous blog, I mentioned that there are different categories of data and that one was specifically about dealing with master data and transactional data. In this blog, I dwell on metadata and the need to distinguish that from the data itself and process it separately. Otherwise, a spaghetti is created in the system landscape and searching for specific data becomes the proverbial needle in the haystack.

Construction principles for the information scientist: (7)

Construction principles for the information scientist: (7) Single registration of master data

In this series of blogs, I reflect on the still-valid information engineering construction principles that guarantee better “information constructs.” They are sometimes, in the pace of advancing technology, a bit forgotten. Resulting in sometimes shaky or poorly maintainable and extensible “information constructs.” This time on the need for single-entry capture of master data and the challenges this presents with respect to usage. Is copying a problem?

Construction principles for the information scientist: (6)

Construction principles for the information scientist: (6) Disconnect “who you are” from “what you are allowed”

In this series of blogs, I reflect on the still-valid information engineering construction principles that guarantee better “information constructs.” They are sometimes, in the pace of advancing technology, a bit forgotten. Resulting in sometimes shaky or poorly maintainable and extensible “information constructs.” This time about the need to decouple identification/authentication (who you are) and authorization (what you are allowed to do). How many login combinations do you have in use? Probably more than 30. Still every day we struggle with login names and passwords for all those service providers we visit online. In theory, the solution is simple but in practice it is still laborious.

Business Agility

From HR Business Partner to Transformation Consultant

Highberger Philippine den Brave

Philippine den Brave

Before Transformation Consultant Philippine den Brave joined Highberg, she gained extensive experience in the HR field at Danone and ING. Why did she decided to make this switch and how did Highberg supported her? Read about it in the interview down below.

Highberger Philippine den Brave: From HR to Transformation Consultant

Healthcare and Life Sciences

Financial Services

The Psychology of Change in Digital Transformation

The Psychology of Change

At Highberg Digital, we help our clients with their digital transformation journeys. Digital transformation can be seen as a journey that has an impact on the core of organizations and individuals. Each journey has its challenges and for digital transformation, it is the response of people to change. Some embrace the changes while others feel more comfortable with the well-known.

Kyra Koper

Digital Strategy & Architecture

Construction principles for the information professional

construction principles

Construction principles for the information professional (9): Apply standard patterns without deviations

In this series of blogs, I reflect on the still valid information science construction principles that guarantee better “information constructs.” This last blog in the series on information science principles is actually also a bridge to the continuation of this series with some computer science principles (for the distinction, see <a href="https://highberg.com/insights/construction-principles-for-the-information-professional" target="_blank" rel="noreferrer noopener">my starting blog</a>). Indeed, standard patterns exist in both information science and computer science.
The elegant thing about a standard pattern is ... that it is a standard. But in practice, there appears to be a reason to deviate a bit each time. The result is a user who no longer understands the user interface or a no longer interoperable concept, lower maintainability of a system and loss of time.

Fueling Growth: The Power of a Strong Feedback Culture

The Power of a Strong Feedback Culture

Employees truly are the backbone of every company. How successful a company is, comes mostly down to how well employees are performing. And for employees to perform well, they require feedback. 
In an organization where receiving feedback and giving is the norm, individual and organizational performance as employees feel more engaged and valued when they receive constructive feedback. This helps them identify areas for improvement and grow. As a result - greater organizational success. 
But how can your organization build such a feedback culture? 
This article explains:
▫️ the benefits of a strong feedback culture ▫️ provides practical steps to achieve it 
Keep reading to discover how feedback can fuel your workplace success.

Becoming an Transformation Consultant at Highberg: Partner Niels Groen

Becoming an Transformation Consultant

Niels Groen profile picture

Due to the great variety of projects in which Highberg is involved, it can be somewhat challenging to come up with an unambiguous explanation of how Highberg consultants deliver value to their clients. This can be particularly challenging for future candidates. To be able to explain this better, our Highberg consultant Mika Ambrose speaks interviewed one of our partners, Niels Groen. The most important thing you should know as a potential consultant at Highberg is how we deliver value, and how we make sure that we create a long-lasting impact.

Mika Ambrose

Niels Groen

Build your own CIA

Portfolio Performance Measurement #3

Portfolio Performance Measurement #3: Build your own CIA

Many business school classrooms echo with lectures on the value of precise, analytic approaches to management. Yet when we look at what’s happening all around us, there is a big gap between what we are taught and what we do in our own organizations. 
Measuring the value of we are delivering, and how we are delivering it, is not always obvious to leadership teams. A reason can be found in the varying opinions on measurement effectiveness in the first place. Some organizations are doing just fine without too much measurement. To others, these systems might seem more like a luxury than a necessity given their day-to-day worries. It is not seen as critical for survival, yet.

Koen Harbers

Logic, Design and Implementation

Organizing around Value Streams

organizing-around-value-streams-in-product-and-service-development

One of the key challenges for optimal competitive performance of organizations in the digital age is ensuring high speed of value delivery in product and service development. Faster delivery in development processes not only enables earlier return on investments, but also allows faster validation of the real value of product and service innovation so that investments in unsuccessful initiatives can be minimized. Organizing around ‘Value Streams’ is a key step to optimal value delivery in the shortest sustainable lead time.
In this Insight, the logic of organizing around Value Streams is explained, guidelines are given on how to design Value Streams, and a five-step implementation approach is provided.

Florian van Santen

Organizing around Value Streams in Product and Service Development

Drones in the Physical Environment

The Revolution of Data Acquisition

The Revolution of Data Acquisition: Drones in the Physical Environment

In a world where technological progress marks nearly every aspect of our daily lives, it's no surprise that the physical environment is exceptionally suited for innovative applications. We're witnessing the rise of smart sensors that monitor environmental quality, smart mobility solutions making city traffic more efficient, and the use of smart dust — minuscule sensors that collect detailed data about their surroundings. Moreover, the development of digital twins, where virtual replicas of physical environments are created for precise analysis and simulation, paves the way for the application of drones in the physical environment.

Irfan Ilahi

Case study 'Redesign HR Operating Model' NS

Highberg collaborated in a transformation with the HR Department of Dutch railroads on improving the HR service delivery model. Subsequently the HR Target Operating Model was newly developed. Read below about the context, approach, and the results which were achieved.

Mariëlle van Tilburg

Heiko van Eldijk

Case study: Redesign HR Operating Model for NS

Sustainability

Three reasons why as a CIO and CSO you should hold each other's hands

Why should CIO and CSO hold hands?

In my daily work in the field of responsible digitization, I see that sustainability and digitization have a lot in common. Both strive for value creation, involve substantive complexity, and require a similar search for ownership.

Anne van Esch

A Highberg Case study: Productization in Shell’s Cloud

Case study: Productization in Shell’s Cloud

A Highberg Case Study

Following Shell’s Enterprise Cloud Platform transformation journey from project to product.

Simon Atteveld

Most important obligations in the AI Act: how to comply now?

Break through in regulation of AI: The AI Act

This text is translated from Dutch with the help of AI - On December 8, 2023, the European Union reached a preliminary political agreement on the Artificial Intelligence Regulation (hereafter referred to as the AI Act). The final text is formal approved by the European Parliament. 20 days after official publication the AI Act will enter into force. This landmark legislation marks the EU's first step towards regulating artificial intelligence, targeting developers, distributors, and users of AI systems, including those systems used for predictions, classifications, and analyses.
The potential impact on governments and businesses deploying AI systems is significant. In this insight, we'll walk you through the key obligations, how they affect your organization, and proactive steps you can take to ensure compliance.

Sabine Steenwinkel-den Daas

Germany

France

Responsible AI: how to achieve AI fairness with understanding and mitigation bias by AI

Bias in AI Explained

This text is translated from Dutch with the help of AI - "Tell me honestly, what's your biggest fear when it comes to algorithms and AI?" When I ask people this question, the response often is, "AI-systems discriminate!" And of course, discriminating is far from desirable. But how do we ensure that algorithms don't discriminate?
First and foremost, it's important to understand that algorithms themselves do not discriminate. However, algorithms can be developed in ways that lead to unwanted or undesired distinctions in representation of groups in the result. This is commonly referred to as "bias" in technical terms. 
Essentially, if you have control over the bias within the algorithm, you also minimalize discrimination. In this insight, I will explain how to achieve this. Let's start by answering the question: What is bias?

Control AI risks and make impact: top criteria for responsible deployment of AI systems

In control of your AI systems

This text is translated from Dutch with the help of AI - Have you ever heard or said within your organization, "We're working with data/algorithms/AI" or "We have plenty of data initiatives, but scaling within the organization is challenging"? These questions all boil down to one main question: How do you ensure that you apply the right algorithms in the right way?

When is transparancy on AI sufficient? Comply to the AI Act with an algorithm registry?

Transparency with algorithm registry?

This article has been translated from Dutch with the help of AI: In an era where algorithms exert increasing influence on our daily lives, maintaining control over the latest developments and being transparent about them is more important than ever. This leads us to a crucial question: when is the openness and transparency surrounding these algorithms sufficient? The answer is not simple, because transparency goes beyond just registering the algorithm. In this article, we delve deeper into the steps needed to start working on transparent and responsible use of algorithms at 5 maturity levels.

Kelly Hauwert on her journey from trainee to senior consultant

From trainee to senior consultant

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In 2022 Kelly Hauwert enjoyed her second promotion at Highberg. As she prepares to take on the new role of Senior Consultant with the organizational transformation firm, Kelly spoke to Consultancy.eu about how the firm’s entrepreneurial and warm culture has helped her grow while feeling at home. 
When Kelly Hauwert initially trained in social sciences with the Vrije Universiteit Amsterdam, she never imagined that she would become a consultant. However, after a brief stint in the world of public relations, she heard about a consultancy traineeship with Highberg that piqued her interest. 
After speaking with some of the firm’s colleagues and partners, and passing a capability assessment, Kelly soon found herself walking through Highberg’s doors as an employee.

Kelly Hauwert

Effective strategy execution with enterprise architecture

Effective strategy execution

Translating the business strategy into reality is a complex task. The majority of organizations fail to successfully implement their business strategy. What is the cause of this and can enterprise architecture provide a helping hand? Discover five scenarios where you can use enterprise architecture to increase the likelihood of successful strategy execution.

Arie van Nistelrooij

Security policies and frameworks for data pipelines in the public sector

Security policies and frameworks

Data pipelines are essential components of modern governmental operations. They facilitate the flow of information between (governmental) organizations, departments, and systems, ensuring efficient functioning of the government. With increasing digitization and data usage, vulnerabilities in the data pipeline have become a critical focus. In this blog, we explore the challenges, risks, and strategies for keeping government data pipelines secure.

Jousuf Mohamed

Would you like to change your organizational culture?

Change your organizational culture

Culture; a fairly vague concept, yet everyone manages to give it a description. You probably recall the observing attitude that arises when you enter another family's home, visit another country, or experience the dynamics of a group for the first time. (Un)consciously, you take note of what is or isn't customary. What is being discussed here? What is valued? Or what isn't? What behavior or story can you expect a positive reaction to? In addition to families, countries, and groups of people, organizations also have their own culture. (Un)written rules set boundaries for employees' behavior in the background. If you want to develop your organizational culture, you must bring these unwritten rules out of the shadows and make them explicit. Therefore, Highberg's approach is aimed at converting the versatility of culture into behavior and concrete roles, creating control over the desired cultural change and the implementation and support of this change.

Riet Smits

Lianne Swenne

Would you like to change your organizational culture? Make desired behavior explicit and bring unwritten rules out of the shadows!

Stop looking in the rearview mirror. A plea for actionable metrics

A plea for actionable metrics

Portfolio Performance Measurement #2: Stop looking in the rearview mirror. A plea for actionable metrics

There is nothing wrong with looking in the rearview mirror. It is necessary. The obvious nuance being it should not be the only thing you do as you drive your car down a busy road. In our previous blog ‘<a href="https://highberg.com/insights/are-project-metrics-dead-a-quick-guide-to-lean-portfolio-measurement" target="_blank" rel="noreferrer noopener">Are Project Metrics Dead?’</a>, we introduced two insights aimed at broadening our view of metrics. If we want to continue the car analogy; it is not just the roads, or the other cars around, but also the speedometer plus a mindful eye on any blinking red lights trying to warn you of a future car failure. We hope these first two insights will lead you to a more holistic understanding of ‘portfolio performance’. 

With such a wide set of metrics to choose from comes the next challenge: what should we focus on? How to use them to effect? Building on our first 2 insights, with Insight 3 we introduce the distinction between leading and lagging indicators. Insight 4 takes us to goal setting and one of the more popular tools in strategy-execution today, Objectives Key Results.

Portfolio Performance Measurement Continued: A Plea for Actionable Metrics

Highberg's strategy against rising cybersecurity threats in industrial automation

ICS Security: setting new standards

The world of Industrial Automation (IA) is increasingly facing cybersecurity threats. Not only foreign nuclear power plants have already been hacked, but also the first objects of our vital infrastructure. VKA has therefore developed a multidisciplinary approach to take IA to the desired higher level.

The culture scan Whitepaper

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