New view on network and telecom infrastructure of Schiphol

By Gregor Hendrikse

Schiphol Telematics (ST) is the independent telecom operator mainly for Aviation companies at and around Schiphol Airport. ST manages an extensive network of cables and connections. The network consists of over 102,000 cables and 1,700,000 splices, connected via 224,000 pieces of equipment, spread over more than 8,200 locations at Schiphol.

Een Highberg klantverhaal: Zicht op de netwerk- en telecominfrastructuur van Schiphol

Integration and migration of outdated network administration applications

ST supported its primary processes with an Enterprise Resource Planning (ERP) system, which was partly custom-built and at the end of its life cycle. The strategic decision was therefore made to replace the old ERP system with standard applications (for CRM, Service Management, invoicing, etc.) that could be linked to each other and connect to the tooling used by the rest of the Schiphol Group. Business processes then use one or more of these standard applications, which exchange and use each other's information.   

The old ERP system also contained ST's network administration. This contained infrastructure-wide information (from cables to data centers), which is important for the continuity and effectiveness of airport operations. 

The challenge in using the network administration was that a lot of information was stored in underlying drawings, which required a lot of domain knowledge to interpret the drawings properly when used.

ST asked HIGHBERG to support it in the selection, acquisition, implementation and migration of a new solution for the network administration in the role of Solution Architect. During the process, this role transitioned to the role of Product Owner.

ST had the ambition to move the network administration to a new standard package, preferably in the Cloud and with as little customization as possible. HIGHBERG carried out a tender (according to Best Value Procurement) with ST to select a supplier with a solution.

The migration supervised by HIGHBERG was very controlled and was used to store the unstructured information from the old system (Autocad drawings etc.) in the new system as structured data. This has the significant advantage that the new network administration system requires less domain-specific knowledge. Tools have been developed to help automate data export from the old ERP system and convert it to structured data for import into the new solution.

ST has achieved with the new network administration solution that:

  • Less domain knowledge is needed to access network administration.
  • Information is no longer stored in drawings, but integrally connected in a network database and network topology.
  • ST has less management burden, for example, the vendor takes care of the infrastructure, updates, upgrades, etc.
  • The network administration will also be mobile-accessible in the future.
  • ST's primary processes are supported by modern solutions.

For more information, contact Gregor Hendrikse.

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