Full Circle Tendering: What is it?
By Cleo van Engelen
Every government organization has to deal with it: European Tendering. For many, it's an obstacle in their daily work because performing the service requires a completely different set of knowledge and skills than putting that same service out to market, right? Doesn't tenders consume an enormous amount of time and energy? And doesn't it require different people within the organization than those needed for contract execution? Or does it?
Too often, I encounter organizations that see tendering as a standalone process for acquiring a service or product. In our view, tendering is an integral part of the continuous process of optimizing service delivery. Tendering doesn't stand alone; it is fully integrated into daily activities. There is a continuous exchange of information between the tendering process and other processes within the organization, such as policy development, supplier management, and the governance of daily operations.
We call this Full Circle Tendering.
This means that all relevant aspects of service delivery are continuously measured. The measured values are monitored and used to improve service delivery and to acquire new services, such as tenders.
Within Full Circle Tendering, we make the acquisition of a service an integral part of an organization's ongoing cycle.
It works both ways: where knowledge about the market and the desired service or product is necessary for a successful tender, knowledge from the tendering phase is necessary for the proper execution of the contract, and vice versa.
Through analysis, advice, and specific products and services, we help organizations gain insight and control over this process, ensuring that all components align optimally with each other. For the analysis, we use various tools, such as a quick scan that you can perform on our website. Our advisory service is based on customization: every organization is unique, and process design should be based on the optimal utilization of employees, their knowledge and skills, and budgets. We are happy to assist with this, with the goal of making tenders less of a burden on an organization and, instead, increasing the quality of service delivery. Does this sound interesting? Then, of course, I would be happy to have a cup of coffee to tell you more about Full Circle Tendering or to hear more about your vision on this topic.