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In the marketing world, actively listening to customers to meet their needs has become standard practice. Irma Doze, co-author of the book 'HR-analytics', now sees the same trend emerging among employees. But how do you actively listen to your employees, and why is it valuable?
The Homeless Desk of the Municipality of The Hague provides assistance to the homeless, and due to the high urgency of their work, the team experiences high levels of work pressure. The goal was to establish a new service concept at a new location (driven by hospitality) with the aim of increasing the quality of service and improving the job satisfaction and working conditions of the employees. It is crucial that these improvements are sustainable and lead to lasting change.