Improving the Employee Journey
It certainly helps to map out the journey employees take within an organization and examine all the moments that matter during that journey. This begins with the application process and ends when the employee leaves the organization. The goal of this research is to continuously enhance all conditions for both current and prospective employees.
What I personally appreciate about eNPS is that it truly focuses attention on what the employer can do for the employee. Of course, employees, like technology, materials, and resources, are ‘assets’ used to efficiently and effectively carry out organizational activities and thereby generate satisfied customers and/or revenue.
Various (scientific) studies have shown that happy and engaged individuals perform better at work and are less likely to call in sick. Vitality, engagement, and happiness play a mediating role between the presence of resources (provided by the employer) and job performance. From that perspective, it’s logical that we also want to measure such aspects, especially when directly measuring job performance isn’t always feasible.
As long as we keep a few things in mind:
- Ultimately, factors like engagement and workplace happiness are (partly) dependent on the employer’s efforts.
- Job performance, as shown in various studies, correlates more with ‘overall’ happiness and ‘overall’ vitality of employees than with workplace happiness and job vitality. Thus, overall employee happiness and vitality may be better predictors of job performance, even though as an employer, you may not always have control over these factors.
- Beware of combining different values. For instance, engagement is essentially a combination of engagement and satisfaction (recommendation). The downside of averaging two values is that you lose specific information.
On March 20th, day and night were exactly equal in length, perfectly balanced. Perhaps, as an employer, striving for a beautiful balance between the efforts of the organization and the efforts of the employee is a goal worth pursuing to achieve happiness in the workplace.
