Performance management is a widely discussed topic. Highberg does not believe in a one-size-fits-all approach.
The conventional approach to performance management includes several standard elements: appraisal scores, a leading role for the manager, and a standardized annual process consisting of target-setting, evaluation, and determining salary consequences. More and more organizations are questioning whether this conventional approach still meets the needs of their organization and employees. We do not believe in one-size-fits-all. In some situations, a conventional approach, if well executed, yields the best results; but in others, tailored performance management is necessary. It is crucial to start with the strategic priorities and needs of employees and managers. From there, we determine which type of performance management best suits the organization. Designing the performance policy is only the beginning. An effective performance policy depends on buy-in from the business and proper training, communication, and implementation.
Performance and reward are inextricably linked. Highberg’s consultants can determine the right reward instrument for your organization.
That performance and reward go hand in hand is evident from the following examples:
The design of salary scales and salary increases is crucial for internal reward ratios. For example, if it takes too long to reach the maximum of the scale, employees may perceive this as unfair and thus demotivating.
Variable reward schemes such as bonuses and sales incentives tell employees what the main objectives are for their own role and department. If well designed, variable remuneration can also have a positive effect on productivity.
Variable reward schemes linked to company performance provide variability in labor costs and strengthen a sense of belonging within the organization. These schemes can also be used to communicate the organization’s strategic priorities and values.
In certain situations, appraisal scores can be an effective tool to objectify differentiation in reward and to ensure consistency across departments and teams. However, when appraisal scores are inappropriate or incorrectly applied, this can result in unfair situations and demotivate employees.
Non-financial forms of reward, such as recognition schemes, help in valuing employees who demonstrate exemplary behavior or exceptional initiative.
Online gamification platforms are emerging and can be used for behavioral change and playful competitions between, for example, call centers or sales teams.
Highberg believes in a holistic approach to developing performance and reward policies.
We not only determine the most suitable design for the underlying employment conditions but also ensure the integrity of the reward policy. Each reward instrument must fulfill a unique purpose and seamlessly integrate with the rest of the employment benefits package.