Case Studies

Case study

9 months ago

1 min read

Case study: Royal FloraHolland takes control of its data to make smarter decisions

Royal FloraHolland, the world’s largest flower auction cooperative, needed a more effective way to track the performance of its software teams. These teams work within an Agile framework, where multiple teams collaborate and release software updates in synchronized cycles, known as Agile Release Trains (ARTs). While this approach allows for faster delivery, it also creates complexity in tracking team performance across various areas. Performance data was scattered across various systems, making it difficult for management to get a clear, unified view of how the teams were performing. As a result, leadership struggled to effectively track progress, identify potential bottlenecks, and optimize team performance to support the business’s fast-paced needs.

Case study

3 months ago

1 min read

Air France-KLM goes Agile

One of Europe’s largest passenger airline groups, Air France – KLM operates up to 2,200 flights daily and carries over 93 million passengers annually.One of Europe’s largest passenger airline groups, Air France – KLM operates up to 2,200 flights daily and carries over 93 million passengers annually. The company’s five airlines—Air France, KLM Royal Dutch Airlines, Transavia, HOP! Air France and Joon—cover 320 destinations across 114 countries.

Case study

8 months ago

1 min read

Highberg supports NS in executing their strategy to improve timetables

The NS chain “Specific Days” was facing a decline in timetable quality combined with increased workload for its employees. This was primarily caused by shifts in passenger behavior following the COVID-19 pandemic, staff shortages, and a growing number of last-minute changes in rail maintenance. Due to these developments—alongside high work pressure and the ad hoc nature of the chain—NS struggled to internally shape and sustainably implement the necessary changes. As a result, Highberg was brought in to analyze bottlenecks within the chain, design a future vision, and implement it iteratively. This led to annual savings of €300,000, measurable cultural shifts, and improved employee satisfaction. The project lasted ten months and consisted of analysis, design, and implementation phases, all carried out using an agile approach.

Case study

3 months ago

1 min read

How data- and AI-driven customer loyalty extends the retention period of print subscribers – a project example 

At a time when print products are under increasing pressure, a publishing group launched an ambitious project to strengthen customer loyalty.

Case study

8 months ago

1 min read

Case study Government Policy Organization: Balancing Accountability and Transparency

A policy organisation within the Dutch central government faced the challenge of collecting, processing, and making large volumes of digital communication—such as chat messages, documents, and emails—available in a structured and careful manner. The urgency stemmed from increasing pressure due to accountability legislation, such as the Open Government Act (Woo) and the Archives Act.

Case study

10 months ago

1 min read

New Job and Salary Structure for CaseWare Nederland

After a growth spurt, software company CaseWare Netherlands decided to start working agile with the entire organization. That called for a new job and salary house. It took some getting used to for the employees of CaseWare, which develops and implements accounting software. Last year they all started working agile, after the software developers took the lead with the scrum methodology.

Case study

1 year ago

1 min read

Case study: How the Highberg Culture Scan supported a government organization in successfully merging three distinct cultures

In the Netherlands, several government security organizations share the same mission but serve different target groups. This overlap often causes confusion among the organizations' audiences. To address this, a decision was made to merge three organizations—each with distinct cultures, sizes, and ministerial oversight—into one integrated entity. This merger presented unique challenges. A large, bureaucratic organization with subcultures and high employee turnover had to integrate with smaller organizations that prioritized autonomy and maintained a flat structure. The absence of a shared culture posed a significant risk to effective collaboration. How do you create a unified organizational culture that harnesses the strengths of all three entities? Highberg was brought in to tackle this challenge by mapping the cultural landscape with the Culture Scan and guiding the subsequent culture change.

Case study

10 months ago

1 min read

New Reward Structure at Bruynzeel Kitchens

As a customer, negotiating discounts on your new kitchen is no longer an option at Bruynzeel Keukens . Parent company DKG has radically changed its strategy and since last year has been working with fixed prices. This involves a different way of selling as well as a different remuneration structure. An interview with Caesar Kuipers. Negotiating the price of your kitchen is still a daily occurrence at many kitchen stores. In the 35 Bruynzeel Keukens stores, too, it was possible for many years to get a substantial discount. With a corresponding reward system for the salesperson. Research among customers showed that they did not like this bargaining at all. They didn't want to get the idea that the neighbor might be cheaper.